Frequently Asked Questions
Drs. Michael and Daniel Radu create relationships with patients to help them take care of their teeth for life.
What Makes Your Office Different?
Quite simply, our honesty. At our practice, you will be taken care of like family. You will find our doctors are caring, conservative and transparent in every facet. We want you to understand the problems you may have and make sure you are not confused or unsure about your conditions. Our doctors are always conservative in their approach and will not try to ‘sell’ you on any dentistry you do not need.
Do You Offer a Warranty on Services Provided?
Even the best dental work is up against a lot: constant bacterial growth in the mouth (the extent depending on how well someone cleans their teeth), massive chewing forces (almonds, ice, nail chewing) and more. While our office doesn’t have a written warranty, we stand behind our work from a professional and moral standpoint. We approach this problem from the perspective of the patient and come to an agreement that feels fair for both sides.
Some examples of where we stand: a new crown fracturing within a matter of a few years is generally re-done at no cost or simply at the cost of our laboratory fee. Fillings that chip or break within months of placement, particularly in the front area, are ones we generally fix at little cost, but can vary based on the reason for their breaking.
I’ve Had Severe Dental Anxiety and I’m Nervous to See a Dentist, What Should I Do?
Dental anxiety is very common. Whether your anxiety is rooted in bad past experiences or just overall nervousness, we are here for you. We’re here not to judge or chastise; we are here to change your perspective on dental care. Whatever your concern is, let us know and we will make sure to accommodate you as much as possible. Zero patient discomfort is our goal at all times, whether we are administering anesthesia or performing a root canal. We take the time to discuss your treatment with you, explaining everything we will do and answering any and all questions you may have.
Why Are Second Opinions Important?
Oftentimes, we find we are able to get our patients the results they are looking for using far less dental work than other doctors recommend. There is a fine line between being proactive and being overly aggressive and ‘selling’ dentistry. Over the last two decades, we have had the unfortunate experience of having patients come to us with a treatment plan in hand that is a laundry list of recommended dental work that isn’t really necessary. Our goal is always to get you the results you want and need in the most dentally conservative manner possible.
When Should I Come in for a Dental Emergency?
A dental emergency can vary—but the point is, if you feel something’s off, you should come in. You know your mouth and what is normal, so if something feels different, it may be a sign of something to be checked out. The doctors will take a look and ease your concerns by discussing exactly what may be needed. Early diagnosis is important, so don’t hesitate to call us if you feel you need emergency care.
I’m Worried About the Cost of My Dental Care; What Should I Do?
Dentistry can often become an unexpected expenditure, as it is not something we budget for in our day-to-day lives. In dentistry especially, an ounce of prevention is worth a pound of cure. Regular cleanings and dental exams will ensure that any problems you may have will be found early, and thus make the solution easier.
If life got busy, past dental experiences kept you away or you feel embarrassed that you’ve gotten behind, be assured that we do not judge you at all. We understand that everyone’s situation is complex and sometimes tooth issues just get out of hand over time. If a complex plan must be created, we will take the time to discuss all options and costs with you.
Many dentists relegate large treatment plans with a laundry list of items to an assistant or ‘financial coordinator’ to be looked over with the patient. Not here! Our doctors are the ones who will be sitting with you, going over the options for treatment and helping you plan for your specific situation.
We offer several affordable financing options as well, including CareCredit® and Lending Club. These options offer no-interest, long-term financing to help with treatment of $300 or more.
We also have our own in-office membership club that is designed to help those without dental insurance or who are simply tired of dealing with the hurdles that insurance companies can put in your way.